Shipping policy

HOW LONG DOES THE DELIVERY TAKE?
The time period for deliveries is made up of two periods:

1) Processing time (1-2 business days):
Order confirmation, customization, quality check, packaging

2) Delivery time:
• USA 12-16 business days
• UK 12-16 working days
• Australia 12-16 business days

Europe-wide 5-8 working days
• Rest of the World 12-16 working days

3) Shipping options:
• We offer free standard shipping for orders above $60.00 • For orders below $60, we a shipping fee of $4.95 applies.

4) Warehouse working hours and cutoff:
. Our warehouse operates on weekdays Monday - Friday
• Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin)

ADDRESS CHANGE
Address changes are only possible for a short time after placing the order. Please contact our customer service via info@asunalabel.com

CANCELLATION
Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.

LOST PACKAGE/RETURNED PACKAGE?
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via asunalabel@gmail.com

MY ITEM IS DEFECTIVE
How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but
unfortunately we cannot issue a refund. Will it arrive defective the second time? We will then refund you the full purchase amount.

QUESTIONS?
Send us a message via the live chat or to info@asunalabel.com and we will answer you as soon as possible.